Customer Reviews

What our customers are saying...

Denise:

They installed hardwood flooring in both of our children's rooms. They said it would take two days and it took two days. They arrived when they said they would and they cleaned up everything when they were done. We have used them previously to put in wood flooring in our family room. They did an excellent job of matching the existing wood floors. Once again they were punctual, friendly and conscientious by cleaning up after themselves. We will be using them again as soon as we save up enough to do another bedroom.

Amber:

Tom was a pleasure to work with. He was prompt with all appointments, easy to reach, started on time and ended when expected. His team was friendly and professional and I'm thrilled with the results. I couldn't recommend Hardwood Café more highly.

Kevin:

Tom was awesome. He gave us great advice while we were deciding between a factory finished product or an onsite finish. His bid was the lowest, partly because he offered a military discount. He also agreed to remove our kitchen island without charging extra. During the job he kept us up to date on how things were going. The floor turned out great and it was done on time. After he was done, he came by to see how we liked it. We happened to be moving in at the time and he was kind enough to help me move a huge entertainment center that my wife and I were struggling with. Tom was the best, and we would definitely use him again.

Kelly:

Tom responded quickly to our request for an estimate. He accommodated me on my day off and wrote the quote up on the spot. He followed up with a phone call, but was not pushy. My husband had a few questions, which Tom responded to in a professional manner. He was always accessible by phone while doing the work. The work was precise and very well done.

Chad:

Hardwood Café did a superior job at a competitive price. The crew was respectful of my family, my home, even my dog. Every effort I could think of, and some that I did not, were taken to keep the family happy and comfortable during the displacement to the "down stairs". I am equally impressed with the finished job as I am with the men who did the work.

Kim:

They are excellent. They have done work before for us, including refinishing wood floors. They are very conscientious and keep their work area very clean. We are VERY pleased with everything that they have done for us. We highly recommend them.

Glenda:

The room was part carpet and part hardwood that had been installed about 10 years ago. Hardwood Café replaced the carpeted area with hardwood and then resanded and refinished the old wood. You can't tell where the old wood stops and the new wood starts. They also replaced carpeting on the stairs and a window seat with hardwood. They also installed pre-finished wood in two other rooms the previous November. The project lasted five days with minimum disruption. They were prompt in the mornings, showing up before I had to leave for work and finishing for the day before I returned home from work. Overall a very smooth week and a great finished product!

Edward and Erika:

Tom,

We are truly enjoying our new hardwood floors. You have done an excellent job at a fair price. We were particularly impressed by the way you paid attention to our special requests and then took the time to find the wood we wanted. Friends and neighbors who visited us after the floor was put in had nothing but praise for the way it looks. Please feel free to add us to your already very impressive list of happy customers.

Best regards,
Edward and Erika

Carrie:

Tom, thank you so much for doing such a fine job on my flooring! It looks amazing and I will not hesitate to refer Hardwood Café to all my friends! Thanks again.

David and Lynda:

"Fabulous floor!" That's what people say when they walk in our front door and see the work Tom and crew from Hardwood Café did for us. Our new oak floor makes our house look clean, neat, and very classy! We were told to have him do it, and we are glad we took that advice. He gave us professional service, detailed workmanship, and many good design ideas. We wish we had called him years ago to have it done.

Jacy:

OHMYGOSH!! The work you've all done has blown us away. We cannot thank you enough. It is really a work of art you have created. We love it and look forward to using it for the next 100-yrs. We are sure it will outlast the cabin. We know that our friends will also enjoy using it. Thanks, thanks, thanks!!!!!

Shelly:

We are very happy with our beautiful wood floor! Even those who see our home for the first time remark about the beauty of the floor and those who have seen the house before, can hardly believe the difference. The color, craftsmanship, and layout of the wood are lovely. It has completely changed how we feel about our home. Tom Narwold and the Hardwood Café team were delightful to work with. They were diligent with their work and we totally trusted them in our home. They proved more than worthy of that confidence. We highly recommend Tom Narwold and the Hardwood Café team. We would be happy to contract them for future projects.

Susan:

My husband and I are very happy with the job done by Hardwood Café. We had prefinished red oak hardwood floor installed in the main room/living room and office. They came when they said they would, and finished the job when they said they would. We had a couple of difficult spots to line up with tile, but they did a wonderful job. Both of us are very happy with the end results and continue to be happy six months later!

Elaine:

We're just delighted with our new oak floor from Hardwood Café! Our job wasn't easy, as it involved tearing out ceramic tile that previously covered the entire area. Tom and his crew were great to work with, and did a beautiful job. Tom is honest, reliable, and very knowledgeable about hardwood floors. Because he doesn't have the overhead of maintaining a showroom and sales staff, his prices are hard for anyone else to match or even get close to. We're very glad we hired Hardwood Café to install our new floor!

Karen:

Tom, thank you for doing such a nice job. It was great coming home and finding my beautiful floor

Other Reviews:

I had a section of hardwood flooring that had buckled. They came in and removed the bad pieces, and redid the flooring so that there is absolutely no way to see what was the original and what is their new work. They were courteous and professional and I would definitely recommend them to anyone looking to get any flooring work done. Just schedule in advance - they are so good they are always pretty busy.

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They came to clean my wood floors using a big buffer and a cleaning attachment. They were on time and ready to work. The amount of grime they removed was impressive because my floor didn't look that dirty. I will call them again when it's time to refinish.

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We had Hardwood Cafe take our wood floors down to the bare wood and restain. We had them do our entry, bathroom, living and dining room and kitchen. Overall, very well. A few hiccups but all was taken care of promptly and professionally. We found them to be reliable, punctual and most important, took care of issues that arose without any difficulty.

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We recently had Hardwood Cafe replace the original "builder grade" linoleum flooring in our large kitchen and front entry way with a beautiful pre-finished, Homerwood Character Grade Hand Scraped Hickory flooring; we chose a 4" board in a saddle color with a satin finish. The decision to install wood over tile was a tough one. In our previous home we had roughly 1500 sq ft of hardwood on our main level, it was all a high quality, hand selected red oak which was an on-site stained and sanded variety which we had installed through our builder when we built the house. I never imagined that the on-site sanded and finished wood floor would be such a maintenance nightmare - I absolutely hated it!! Which is why I had to think long and hard before installing a hardwood product (vs. tile) in our current home.

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Tom really took his time to thoroughly explain all of the hardwood flooring options that were available to me and (given my apprehension) he went above and beyond to coordinate some appointments with a few homeowners where he had previously installed some of the types of flooring I was interested in, and that really helped! Seeing the actual quality of his installations (with the pre-finished flooring he used) I was sold! I still was unsure of the exact color, style and board width I wanted, so he suggested I visit " his showroom" IQ Floors, where I could look through literally hundreds and hundreds of samples. On the first trip, within 5 minutes, I found the hardwood flooring of my dreams!!

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Tom and his crew arrived promptly on the scheduled date and got right to work. The crew had all the proper tools skill, knowledge and expertise needed to perform the job. In the midst of our installation, Tom even had to "custom make" a few transition boards - this is the end piece of wood that separates the wood from the carpet. He used two of the longest factory floor boards and modified them by beveling down one side of the edge on each board. He then sanded down the eased edge and then was able to somehow custom blend the EXACT stain color he needed to stain the new raw edges on the transition boards - the stain and finish matched so perfectly, you would swear they came directly from the factory!! I was amazed at how great they looked!

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It took roughly 3 days for Tom and his crew to complete the entire job and I must say... the floor is is absolutely BEYOND GORGEOUS - we just LOVE IT!! The factory finish is so hard and durable and the floor cleans up so easily! We are so pleased with the choice of this hardwood product we selected, but more so with deciding to hire Hardwood Cafe to do the job for us! We are extremely particular when we have any type of work done in our home and we have truly appreciated the quality of the installation and professionalism displayed by Tom and his crew! As far as we are concerned, this is the ONLY company to hire for anything to do with hardwood!!

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First, the flooring was stripped and sanded completely down to bare wood. They were extremely even. Dust was swept up and daily clean up was noteworthy. From there they primed the floor and put one coat of stain and finish on it. They returned yet again and put a final (second) coat of finish to complete the look. The stain work was incredible.

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I'd like to mention that once the floor had been sanded, the workers never wore shoes in the house. They were on their hands and knees (literally) applying stain in their socks! I was so impressed with the amount of care and pride they took in their work. I truly believe Harwood Cafe is professional, trustworthy, knowledgeable and modest in their pricing. Discounts are provdied to our veterans, which is always appreciated by our active or retired service men and women.

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THANK YOU FROM THE BOTTOM OF MY HEART HARDWOOD CAFE!

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Carpeting removed and hardwood flooring installed throughout first level of home - kitchen, entry, bathroom, hallway, dining room and living room. The old carpet needed to go as did the linoleum after years of wear and pets. I was pleased that the whole process didn't take more than a few days and the finished product was gorgeous. I have had numerous compliments from others and never hesitate to give Tom's name as a recommendation.

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Hardwood Cafe refinished my current kitchen floors and replaced the carpet in my family room, living room and dining room with matching hardwood floors. They were able to lace the new floors into my existing floors so well you cannot tell where my old floor ended and my new floor begins and they had to lace in in three different large areas. I called Tom in April for a floor quote. Once I received his quote I got quotes from both Arlun and Prior Hardwood floor companies. Tom's quote was the most competitive and I felt most comforable with Tom after I had met all three installers. Tom was able to work with our vacation dates so we could be gone during the installation process which was wonderful considering we have a dog and could not have any furniture on our first floor. Tom and his installers were able to seemlessly match my existing flooring in our entryway and kitchen. You cannot tell where my old floors ended and my new floors begin. Tom and his team did a wonderful job with the installation, color of the floor, and the finish work with the baseboards. We could not be more pleased with the final results. I feel like I have a new house!

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Installed new hardwood floor (approx 700 sq/ft). Job included removing old flooring and kitchen island, installing new floor, staining new floor, and finishing new floor. Tom was awesome. He gave us great advice while we were deciding between a factory finished product or an onsite finish. He leaned toward the factory finish, but after talking with us we all agreed onsite finish was the best option for us. His bid was the lowest, partly because he offered a military discount. He also agreed to remove our kitchen island without charging extra. During the job he kept us up to date on how things were going. The floor turned out great and it was done on time. After he was done, he came by to see how we liked it. We happened to be moving in at the time and he was kind enough to help me move a huge entertainment center that my wife and I were struggling with. Tom was the best, and we would definitely use him again.